WE SHIP FAST!

How much does shipping cost?

Shipping costs $7.60 for our Standard Service up to $80 and is FREE for overs over $80. Express Service is $12 - see estimated delivery times below.

Can I pick up my order?

No. We don't currently have a pick up option.

How long will it take?

It will vary based on location and shipping option selected, but here a guide based on our experience:

How can I track my order?

Easy. We'll email you a tracking link as soon as your order ships.

Where do you ship from?

We ship almost everything from beautiful Brisbane! 

What post carrier services do you use?

Australia Post Regular, Australia Post Express, Australia Post Registered, Couriers Please Express and Fastway are currently used for dispatch on all orders. We use the most suitable carrier for your order size, weight, destination and shipping type chosen.

When you choose Express shipping, we use the fastest possible service to your area. While we can't offer overnight shipping to regional areas, we will still get your parcel to you as fast as we possibly can.

Are all your products in stock?

The Caching Supplies website uses a live stock level system. If our website says that we have an item in stock, then it's on our warehouse shelf in Brisbane waiting for you! While stock errors sometimes occur, we will always do our best to solve the issue to your satisfaction as quickly as possible.

If a product is sold out most of our lines replenish within 2 weeks, but some stock comes from overseas and may take longer. If you feel you have been waiting too long, please Contact Us and ask for an ETA. If we have one, we'll let you know!

How can I track my order?

Check your Dispatch Confirmation email, it will include a tracking link.

Tracking usually begins when the parcel reaches our local distribution centre, but scan events may not appear until the parcel arrives in your state. 

Will Caching Supplies track my order for me?

Unfortunately we aren't able to keep an eye on the progress of every parcel which leaves our warehouse. Individual customers are responsible for tracking their orders to ensure that they are not missed or accidentally left uncollected. Any parcel which is left uncollected with either Australia Post or Couriers Please may be returned to us at any time. Should this occur, the customer is liable for the full, non-discounted shipping rate to have the parcel dispatched again.

Do you ship overseas or internationally?

Yes, we ship world wide.